Your privacy matters to us. This policy explains exactly what data ph345 collects, why we collect it, how we use it, and the rights you hold as a Filipino player under Philippine law.
Last Updated: January 2026Your Privacy, Our Responsibility: This Privacy Policy ("Policy") describes how ph345 ("ph345," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you") who access the ph345 platform at ph345.live. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using the ph345 platform, you acknowledge that you have read and understood this Policy.
ph345 is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the ph345 website, mobile applications, customer support channels, and any other touchpoint through which you interact with ph345. It covers data collected from registered players, prospective players, and general visitors to the platform.
We do not sell your personal data. We do not share it with third parties for their own marketing purposes. Every piece of data we collect serves a specific, legitimate purpose — and we only keep it for as long as necessary to fulfil that purpose or comply with our legal obligations.
Plain Language Commitment: We've written this Policy in clear, straightforward English so that every Filipino player — whether you're based in Manila, Cebu, Davao, or anywhere else in the Philippines — can understand exactly how your data is handled. If anything is unclear, our support team is available 24/7 via live chat.
ph345 is the data controller responsible for the personal information collected through the ph345 platform. As data controller, ph345 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable Philippine privacy regulations.
ph345 has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation, ensuring compliance with applicable privacy laws, and serving as the primary point of contact for data subjects exercising their rights under the Data Privacy Act. Contact details for the DPO are provided in Section 15 of this Policy.
Registered with the NPC: ph345 is registered with the National Privacy Commission (NPC) of the Philippines as required under the Data Privacy Act of 2012. Our data processing activities are conducted in accordance with NPC guidelines and circulars.
ph345 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, notifications |
| Government ID Data | PhilSys ID, UMID, SSS ID, driver's license, passport number | KYC verification, age verification, AMLA compliance |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, fraud prevention, AMLA compliance |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration | Platform operation, responsible gaming, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels | Sending promotional offers and updates (with consent) |
We do not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.
ph345 collects personal data through the following channels and methods:
ph345 processes your personal data for the following specific, legitimate purposes:
No Unsolicited Marketing: ph345 will never send you marketing communications without your prior consent. Every promotional email or SMS you receive from ph345 will include a clear and easy opt-out mechanism. Unsubscribing from marketing does not affect your ability to use the platform.
Under the Data Privacy Act of 2012, ph345 processes your personal data on the following legal bases:
ph345 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent strictly necessary:
All third parties with whom ph345 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specified purpose and in accordance with applicable law.
ph345 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with NPC guidelines on data disposal.
AMLA Compliance Note: Certain financial and identity records are subject to mandatory minimum retention periods under the Anti-Money Laundering Act of the Philippines. ph345 cannot delete these records before the legally required retention period has elapsed, even upon your request.
ph345 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
While ph345 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying ph345 immediately if you suspect any unauthorised access to your account.
ph345 uses cookies and similar tracking technologies to enhance your experience on the platform, ensure platform security, and analyse usage patterns. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph345 platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph345:
To exercise any of the above rights, please contact ph345's Data Protection Officer using the contact details provided in Section 15. ph345 will respond to all data subject requests within 15 business days of receipt, in accordance with NPC guidelines.
NPC Contact: The National Privacy Commission of the Philippines can be reached at their official website. If you believe your data privacy rights have been violated and ph345 has not adequately addressed your concern, you have the right to file a complaint directly with the NPC.
ph345 strictly prohibits the use of its platform by any person under the age of 21 years, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age.
ph345 employs age verification technology and manual KYC checks to prevent underage access to the platform. Any account found to belong to a person under 21 years of age will be immediately closed and all associated personal data will be deleted, except where retention is required by law.
If you are a parent or guardian and believe that a minor has registered an account on ph345 or provided personal data to ph345 without your consent, please contact our Data Protection Officer immediately using the details in Section 15. We will investigate and take appropriate action without delay.
21+ Strictly Enforced: ph345 takes underage gambling prevention seriously. Our age verification process requires submission of a valid Philippine government-issued ID before any withdrawal is processed. No exceptions are made to the 21+ age requirement.
ph345 primarily processes and stores your personal data within the Philippines. However, in certain circumstances — such as when using internationally-based game providers, cloud infrastructure providers, or fraud prevention services — your personal data may be transferred to and processed in countries outside the Philippines.
Where such international transfers occur, ph345 ensures that appropriate safeguards are in place to protect your personal data, including:
ph345 will not transfer your personal data internationally without ensuring that adequate protections are in place and, where required by law, without obtaining your prior consent.
ph345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, ph345 will notify registered players via email or a prominent notice on the platform.
The "Last Updated" date at the top of this page will be revised each time the Policy is updated. We encourage you to review this Policy periodically to stay informed about how ph345 protects your personal data.
Your continued use of the ph345 platform following the posting of any changes to this Policy constitutes your acceptance of those changes. If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or ph345's handling of your personal data, please contact our Data Protection Officer through the following channels:
When submitting a data subject request, please provide sufficient information to allow ph345 to verify your identity and locate your account. This is necessary to protect your data from being disclosed to unauthorised parties.
We're Here to Help: Our Filipino support team understands the importance of data privacy and is trained to handle all privacy-related queries with care and professionalism. Whether you want to access your data, correct an error, or simply understand how your information is used — we're here for you, 24/7.
Data Privacy Act of 2012
Under Philippine law, you have powerful rights over your personal data. Here's a quick summary of what you're entitled to as a ph345 player.
You can request a full copy of the personal data ph345 holds about you at any time. We'll provide it within 15 business days of your verified request.
Found an error in your profile? You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You can request deletion of your personal data where it's no longer needed, subject to legal retention requirements under AMLA and PAGCOR regulations.
You can object to the processing of your data for direct marketing at any time. One click to unsubscribe — no questions asked, no impact on your account.
You can request your personal data in a structured, machine-readable format and transfer it to another service provider where technically feasible.
If you believe ph345 has mishandled your data, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines.
Privacy at a Glance
Our privacy commitments in plain language — no legal jargon, no fine print surprises.
ph345 will never sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is not a product.
ph345 will never send you marketing emails or SMS messages without your explicit prior consent. Every message includes a clear opt-out option.
ph345 will never share your data with third parties beyond what is strictly necessary for platform operation, payment processing, and legal compliance.
All data in transit is protected by TLS encryption. Sensitive data at rest is encrypted with AES-256. Your information is always secured end-to-end.
ph345 will always respond to data subject requests within 15 business days. Your privacy rights are real rights — and we take them seriously.
ph345 operates in full compliance with the Data Privacy Act of 2012, NPC guidelines, AMLA requirements, and PAGCOR regulations at all times.
21+ Only: ph345 is strictly for players aged 21 and above. Gambling can be addictive — please play responsibly. If you or someone you know needs help, reach out to our Responsible Gaming team anytime.
Now that you know exactly how we protect your data, join thousands of Filipino players already enjoying slots, bingo, live casino, and more — safely and securely at ph345.
21+ only. Please gamble responsibly. ph345 operates under the PAGCOR regulatory framework.